 Computer Hardware |
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RMA Policy |
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- Once you have a valid RMA number, you may ship the faulty items to Gen-Data Pte.Ltd..
- Make sure that your RMA number is present on all shipping documents.
- RMA shipments without documentation will be rejected.
- Shipping cost from client to Gen-Data Pte. Ltd. is born by the client, shipping cost from Gen-Data Pte.
Ltd. to client is born by Gen-Data Pte. Ltd..
- Do NOT ship your RMA items on a freight collect basis. Your shipment will be rejected.
- Do NOT send items which are out of warranty. For any item out of warranty, Gen-Data will bill you a $30.--
administration fee. Gen-Data will NOT bear the freight costs for RMA's that are out of warranty.
- Do NOT send Items that are not purchased from Gen-Data. A $30.-- administration fee plus return
freight cost will apply.
- Gen-Data will dispatch the repaired/replaced item(s) within 35 days of arrival at Gen-Data. For goods which
cannot be repaired/replaced 35 days after arrival at Gen-Data, a credit may be offered at the prevailing
market price, or an alternative equivalent part.
- At the managements sole discretion, Gen-Data Pte. Ltd. may replace faulty items with newer versions and/or
capacities.
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Warranty is VOID if any physical defect such as the below list is
found on the defective products returned. |
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- burn marks
- missing components
- broken pins / sockets / connectors
- crack lines on the boards / CPU / Integrated Chips
- defects caused by end-user tampering
- any suspected after sales defects
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| Please note that if RMA items are not packed properly and suffer damage in transit, we will not be responsable. |
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